30
Day Guarantee
We
are so confident that you will be satisfied with our
products, we offer a 30 day money back guarantee. To
date, we have about a 98% customer satisfaction rate
and are very proud that the vast majority of our clients
are satisfied with our products and service.
If
for any reason you are unsatisfied, you may return the
product to us for a refund of the product's purchase
price, not including shipping/handling charges if applicable.
Why? We want you to be happy with our products and services
and recommend us to your friends and we will do whatever
it takes to make you, our valued customer, satisfied,
by either issuing a refund or replacing the item free
of charge, whichever you choose. Please note: We cannot
replace or exchange a product AND issue a refund, it's
"either or", not both-most people understand
this, however one person did not, so we are stating
this fact for his benefit. Please also note: beginning
1/1/2002 a $5.00 dollar handling charge will be applied
against the credit of the product's purchase price for
each product returned.
Instructions
for returning a product:
In
order to receive a refund, the product must be returned
to DAK Labs. Product must be returned in original box,
and should be placed in a larger box or padded envelope
to insure against damage (use the one we sent to you
originally!) . Products made of glass should be repackaged
with care to insure against breakage. For our employees'
safety, any box that contains broken glass will be discarded
and a refund will not be processed (we cannot instruct
our employees to pull out broken glass pieces from boxes
for obvious reasons).
PLEASE NOTE THAT THE RETURN PROCESS HAS RECENTLY
CHANGED-You may now fill out the return form ONLINE
which will help expidite the REFUND, CREDIT, OR EXCHANGE.
In the box with the product please insert the return
form with all required information filled out and signed.
Click
here to log in to your account and print out the return
form (you will be asked to verify your billing name
and invoice number). The return form MUST be included
in the box.
When
completed, please mail the product with the printed
return
form inside the box to the address indicated
on the return form:
We
suggest that you mail it to us return receipt requested
and insured, however we will accept any type of delivery
service such as Federal Express or UPS etc. Although
returns are processed immediately as received, sometimes
it takes a while for your credit card company or bank
to credit your account. Please allow 2-4 weeks for the
credit to show up on your next statement.
Instructions
for exchanging a product:
Log
in to your account the same as returning a product,
only check the "exchange box" on the return
form and then on the next line write in which product
you would like to exchange it for. Please note: all
exchanges are shipped UPS ground, please allow 1-7 days
for delivery. Exchanges for orders outside of the continental
United States may incur additional shipping/handling
charges.
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